{"emu_key":"support.enterprise_greeting","decision_point":"support.greeting","intent":"Greet enterprise customers with the reviewed local formatter","trigger":"state.customer.name EXISTS AND state.customer.tier == 'enterprise'","action":{"type":"tool_call","intent":"Format a greeting locally","tool":{"tool_id":"format_greeting","version":"1.0.0","side_effect":false,"args":{"name":"{{customer.name}}"}}},"policy":{"mode":"auto","priority":7},"expected_utility":0.8,"confidence":0.95,"state":"shadow"}